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Shipping & Sales Policy

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EleganzaBotanica.com offers free USPS Ground Advantage shipping within the continental United States for orders over $75. Orders under $75 will be charged the lowest possible USPS Ground Advantage shipping rate. For shipping to Hawaii, Alaska, and US territories, we follow the same practice. For international shipping to Canada, the European Union, and beyond, please note that customs, duty charges, and additional taxes may apply and are at the discretion of the customs agents in your country; we are not responsible for these additional costs. We promise to keep shipping rates as low as humanly possible without compromising integrity of service or product. We will never charge handling fees, processing fees, or any other surcharges; we value your business and will reflect that in our pricing. 

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Eleganza Botanica will process and ship your order within 3-5 business days after you place your order. If you need it in a rush, just let us know at ciao@eleganzabotanica.com and we'll get on it RAPIDO! 

 

Once shipped, we are not responsible for stolen or lost packages, courier damages, inaccurate mailing addresses, or unforeseen courier delays. 

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Due to the hygienic nature of our handcrafted products, we unfortunately cannot accept returns or exchanges; all sales are final. Out of respect for our customers and their physical health and safety, we will never sell a product that we cannot 100% guarantee to be authentic and pure. We proudly list our ingredients on each product page, so please review them prior to purchasing and let us know if you have questions or special requests. Once received, if you are unhappy with your product(s), please let us know and we will make it right. We want you and your skin to look and feel your best no matter what. Say hello at ciao@eleganzabotanica.com.

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Eleganza Botanica LLC assumes no responsibility for product application, use, storage, or care. In no instance will Eleganza Botanica LLC be liable for any injury, loss, claim, or any direct or indirect damage of any kind, including but not limited to replacement costs, loss of money, or similar damages. You may not use our products, images, verbiage, fragrance names, or any part of our business for unauthorized purposes such as resale or imitation, and will be prosecuted for doing so.

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